Privacy Policy
Last updated: 16 sep 2026
Carbon Jewelry ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit www.carbon.jewelry (the "Site") or make a purchase from us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are (Data Controller)
[Insert Registered Company Name], registered in England and Wales under company number [Insert Company Number], trading as Carbon Jewelry, is the data controller responsible for your personal data.
Registered Address: 8 Sandpiper Road, CM17 0SN, UK Contact Email: support@carbon.jewelry, Data Protection Contact (if applicable): support@carbon.jewelry,
2. Information We Collect
We may collect the following categories of personal data:
- Identity & Contact Data: Name, delivery/billing address, email address, phone number.
- Order & Transaction Data: Products purchased, order history, order value, payment confirmation (card details are processed directly by our payment provider and are not stored by us).
- Account Data: Login details, saved addresses, wishlist/preferences (if you create an account).
- Technical Data: IP address, browser type, device information, and cookies/tracking data collected via your use of the Site.
- Marketing Data: Your preferences regarding receiving marketing communications from us.
- Communications Data: Records of correspondence if you contact our customer service team.
We do not knowingly collect special category data (e.g. health, religion) or data from anyone under the age of 18.
3. How We Use Your Information
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your order, including manufacturing, shipping, and customs clearance | Performance of a contract |
| Processing payments securely via our payment provider | Performance of a contract |
| Communicating order updates, delivery tracking, and customer service | Performance of a contract / Legitimate interest |
| Sending marketing communications (only where you have opted in) | Consent |
| Improving our Site, products, and customer experience | Legitimate interest |
| Preventing fraud and ensuring Site security | Legitimate interest / Legal obligation |
| Complying with legal and tax obligations (e.g. VAT, customs records) | Legal obligation |
You may withdraw consent for marketing communications at any time by clicking "unsubscribe" or contacting us directly.
4. Who We Share Your Data With
We only share your personal data where necessary, with trusted third parties, including:
- Payment Processors (e.g. [Insert Payment Provider, e.g. Stripe/PayPal]) — to securely process your payment.
- Couriers & Logistics Partners (e.g. DHL, Royal Mail, and our India-based manufacturing/freight partners) — to manufacture, ship, and deliver your order, and to complete customs clearance.
- UK Assay Office — where required for hallmarking of precious metal items.
- IT & Website Service Providers — for hosting, analytics, and Site functionality.
- Professional Advisors & Authorities — where required for legal, accounting, tax, or regulatory purposes (e.g. HMRC).
We do not sell your personal data to third parties.
International Transfers
As part of our manufacturing and logistics process, limited order data (such as name and address) may be shared with our manufacturing partner in India for the purposes of production and shipping labelling. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your information in accordance with UK GDPR requirements.
5. Cookies
Our Site uses cookies and similar technologies to improve your browsing experience, remember your preferences, and understand how the Site is used (analytics). You can manage or disable cookies through your browser settings; please note that disabling certain cookies may affect Site functionality. For full details, please see our Cookie Policy (if maintained separately) or the cookie banner on our Site.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:
- Order and transaction records: retained for [Insert period, e.g. 6 years] to comply with UK tax and accounting obligations.
- Account data: retained while your account remains active, or as otherwise requested by you.
- Marketing data: retained until you withdraw consent or unsubscribe.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Erase your data ("right to be forgotten"), subject to legal retention requirements.
- Restrict or object to certain processing of your data.
- Data portability — receive your data in a portable format.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk if you believe your data has been mishandled.
To exercise any of these rights, please contact us at support@carbon.jewelry
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, including secure (SSL-encrypted) checkout and restricted access to customer data.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
support@carbon.jewelry, 8 Sandpiper Road, CM17 0SN, UK